Terms of Service

1.1 Eligibility Requirements

To use our Services, you must:

• Be at least 18 years of age or the age of majority in your jurisdiction
• Have the legal capacity to enter into binding contracts
• Not be prohibited from using our Services under applicable law
• Provide accurate and complete information when creating an account

1.2 Account Responsibility

You are fully responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

1.3 Updates to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Your continued use of our Services after any changes constitutes acceptance of the new Terms.

3.1 Permitted Use

You may use our Services for:

• Personal, non-commercial purposes only
• Browsing our menu and placing food orders
• Accessing information about our restaurants and services
• Communicating with our customer service team
• Participating in promotions and loyalty programs

3.2 Prohibited Use

You agree not to:

• Use our Services for any illegal, harmful, or malicious purposes
• Attempt to gain unauthorized access to our systems or other users' accounts
• Violate any intellectual property rights
• Send spam or unsolicited communications
• Provide false, misleading, or inaccurate information
• Interfere with the proper functioning of our Services
• Use automated systems to access our Services without permission
• Resell or redistribute our Services without authorization
• Engage in any activity that could damage our reputation or business

5.1 Food Safety and Quality Standards

We are committed to maintaining the highest food safety and hygiene standards. All our food preparation follows strict health department guidelines and industry best practices. However, we cannot guarantee that our food products are free from allergens or suitable for all dietary restrictions.

5.2 Allergen Information Disclaimer

5.3 Product Descriptions and Pricing

We strive to provide accurate descriptions and pricing for all menu items. However, we reserve the right to:

• Modify menu items, prices, and availability without notice
• Correct any errors in product descriptions or pricing
• Limit quantities available for purchase
• Discontinue products at our discretion

5.4 Order Acceptance and Processing

All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

• Product unavailability
• Pricing errors
• Payment issues
• Delivery zone restrictions
• Suspected fraudulent activity

5.5 Delivery Terms and Conditions

Delivery Zones: We deliver within designated areas only. Delivery availability and fees vary by location.

Delivery Times: Estimated delivery times are approximate and may vary based on weather, traffic, order volume, and other factors beyond our control.

Minimum Orders: Minimum order requirements may apply for delivery services.

Temperature-Sensitive Items: We take care to maintain proper temperatures during delivery, but cannot guarantee food temperature upon arrival due to variables in the delivery process.

5.6 Order Cancellation and Modification

Order cancellations and modifications may be possible before preparation begins. Once food preparation has started, orders cannot be cancelled or modified. Please contact us immediately if you need to make changes to your order.

5.7 Returns and Refunds

For information about returns, refunds, and our satisfaction guarantee, please refer to our Refund Policy.

6.1 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes. This license does not include any right to:

• Modify or copy the materials
• Use the materials for commercial purposes
• Remove any copyright or proprietary notations
• Transfer the materials to another person

6.2 User Content License

By submitting content to our Services (reviews, comments, photos), you grant us a worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, modify, publish, and distribute such content in connection with our business operations.

13.1 Dispute Resolution

Most disputes can be resolved without formal legal action. Before filing a claim, you agree to contact us at [email protected] to seek resolution of any dispute.

13.2 Jurisdiction and Venue

Any legal action or proceeding relating to these Terms shall be brought exclusively in the courts located in New Orleans, Louisiana, and you consent to the jurisdiction of such courts.

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and Church's Chicken regarding your use of our Services.

15.2 Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

15.4 Assignment

We may assign these Terms, in whole or in part, to any person or entity at any time with or without notice. You may not assign these Terms without our prior written consent.

15.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, or government actions.