Refund Policy

1. Overview

At Church's Chicken, we are committed to providing our customers with the highest quality food and exceptional service. We understand that occasionally you may need to request a refund, and we strive to make this process as smooth and fair as possible.

This refund policy outlines the conditions under which refunds may be granted and the procedures for requesting them. By placing an order with Church's Chicken, you acknowledge that you have read, understood, and agree to be bound by this refund policy.

2. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• Timeframe: Refund requests must be made within 24 hours of the original order time for regular orders, or within 48 hours for catering orders.
• Product Condition: Food items must be substantially uneaten and in their original condition. Items that have been consumed more than 50% are not eligible for refund.
• Proof of Purchase: You must provide a valid order number, receipt, or other proof of purchase.
• Valid Reason: Refunds are granted for quality issues, incorrect orders, food safety concerns, or significant delivery delays beyond our control.

3. Non-Refundable Items

The following items and services are not eligible for refunds:

• Custom or special orders that have been prepared to your specifications
• Promotional items or free items received with purchase
• Gift cards or store credit (unless required by law)
• Orders canceled after food preparation has begun
• Delivery fees (unless the order was not delivered due to our fault)
• Items purchased with promotional discounts or coupons, unless defective
• Orders where the customer was unavailable for delivery after multiple attempts
• Items consumed in full or substantially consumed (more than 50%)

4. Refund Process

To request a refund, please follow these steps:

1. Contact Us: Call our customer service at +1 504-528-9393 or email [email protected]
2. Provide Information: Have your order number, receipt, and details about the issue ready
3. Documentation: If applicable, provide photos of damaged or incorrect items
4. Review: Our customer service team will review your request within 1-2 business days
5. Decision: You will be notified of the approval or denial of your refund request
6. Return (if required): Some items may need to be returned to the restaurant location

Response Time: We aim to respond to all refund requests within 24 hours during business days. Complex cases may take up to 72 hours to resolve.

5. Refund Methods and Timeframes

Refund Method: Refunds will be processed using the same payment method used for the original purchase:

• Credit/Debit Cards: 3-5 business days to appear on your statement
• Cash Payments: Cash refunds available at the restaurant location
• Online Payment Services: 1-3 business days depending on the service provider
• Gift Cards: Refunds may be issued as store credit or new gift card

Partial Refunds: In some cases, we may offer partial refunds for orders that are partially satisfactory or when only certain items are affected by quality issues.

Processing Fees: Church's Chicken does not charge processing fees for legitimate refund requests. However, third-party payment processors may impose their own fees.

6. Exchanges Policy

In lieu of refunds, we often offer exchanges or replacements:

• Item Exchange: Incorrect items can be exchanged for the correct item at no additional cost
• Quality Issues: Items with quality problems will be replaced with fresh, properly prepared items
• Upgrade Options: We may offer to upgrade your order to a higher-value item as compensation
• Store Credit: Alternative to refunds, store credit never expires and can be used for future orders

Exchanges are often processed faster than refunds and ensure you still receive the meal you originally ordered.

7. Damaged or Defective Items

Special provisions apply to damaged or defective food items:

• Immediate Reporting: Report damaged or defective items immediately upon receipt
• Food Safety: Do not consume items that appear spoiled, contaminated, or unsafe
• Documentation Required: Photos of the damaged items help expedite the refund process
• Priority Processing: Defective item claims are processed with priority, usually within 24 hours
• Full Refund or Replacement: Damaged items are eligible for full refund or complete order replacement
• Health Department Reporting: Serious food safety issues will be reported to appropriate health authorities

8. Contact Information

For all refund requests and customer service inquiries, please contact us using the following methods:

Additional Information

This refund policy is subject to change at any time. The most current version will always be available on our website at churchschicks.rest. Changes to this policy will be effective immediately upon posting.

Last Updated: January 2026